XiMiO Health, Inc. dba Relay Response (“Relay Response” or “we” or “us”) respects the privacy of its customers, business partners, and individuals whose personal information with which we are entrusted.
This page is used to inform visitors regarding our policies with the collection, use, and disclosure of personal information when using official Relay Response software.
Information We Collect Regarding Cardiac Arrest Victims
We do not receive, collect, or retain any individually identifiable health information regarding cardiac arrest victims. The identity of the individual is unknown to us.
No personally identifiable information such as name, birth date, or Social Security Number is ever reported to or known by us.
Information We Collect from Users
For a better experience, while using our services, we may require you to provide us with certain personally identifiable information, including but not limited to your full name and email address.
We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our services, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
When you create an account with us, you must provide an email address. This email address is visible to our internal administrators.
The app does use third party services that may collect information used to identify you. Below are links to the third party service providers used by the app:Google Play ServicesFirebase Crashlytics
When our services notice an error event, we may collect data and information (through third party products) about your device called “Log Data” to help resolve the technical issues. This “Log Data” may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our service, the time and date of your use of the service, and other statistics.
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.
Our services do not use these “cookies” explicitly. However, our apps may use third party code and libraries that use “cookies” to collect information to improve their services. You have the option to either accept or refuse these “cookies” and know when a “cookie” is being sent to your device. If you choose to refuse these “cookies”, you may not be able to use some portions of our services.
We may employ third-party companies and individuals due to the following reasons:To facilitate our services;To provide the services on our behalf;To perform service-related services; orTo assist us in analyzing how our services are used.These third parties may have access to your personal information to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
We value your trust in providing us your personal information, thus we are striving to use commercially acceptable means of protecting it. However, no method of transmission over the internet or method of electronic storage is 100% secure and reliable. Therefore, we cannot guarantee its absolute security.
Links to Other Sites
Our services are not intended to be used by children under 18 years of age (“child”). We do not knowingly collect personally identifiable information from children under the age of 18.
If you are a child, do not use our services or provide any information about yourself to us. That includes your name, address, telephone number, email address, or any screen name or user name.
If we learn that a child has provided us with personal information, we will immediately delete this from our servers. If you are a parent or guardian or believe we might have any information from or about a child, please contact us so that we can perform the necessary actions.
California Privacy Rights
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with our services, you have the right to request removal of unwanted data that you publicly post on our services. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on our services, but please be aware that the data may not be completely or comprehensively removed from our systems.
We retain the data we collect for the purposes of analysis, reporting, technology development, and quality control. From time to time, we may share aggregated reports and analysis of this information with qualified partners, agencies, or other third parties. These reports will never include any personally identifiable information.
Last updated: March 10, 2022
* Pending FDA 510k Clearance; Relay Response system is currently approved for Training Use Only. The Relay Response BLS App™ is protected by multiple U.S. and International registered patents, including US 10,376,441.
¹ Panchal AR, Bartos JA, Cabanas JG, et al. Part 3: Adult Basic and Advanced Life Support: 2020 American Heart Association Guidelines for Cardiopulmonary Resuscitation and Emergency Cardiovascular Care. Circulation. Oct 20 2020;142(16_suppl_2):S366-S468.
XiMiO Health Inc. DBA Relay Response is a registered corporation in the state of Delaware.
Relay Response™ and XiMiO Health™ are trademarks of XiMiO Health, Inc.
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